Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of San Diego Sign Company. The collective work includes works that are licensed to San Diego Sign Company. Copyright 2003, San Diego Sign Company ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with San Diego Sign Company or purchasing San Diego Sign Company products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with San Diego Sign Company or to purchase San Diego Sign Company products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by San Diego Sign Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of San Diego Sign Company used in the site are trademarks or registered trademarks of San Diego Sign Company
The Wave Pop Up frames, Ready Pop Fabric frames, Silver Step Retractable Banner stands, and Portable Roll Up stands carry a limited life time warranty against manufacture defect. All graphics carry a 1 year limited warranty. All other products carry a 1 year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.
Graphic orders will be scheduled to ship by Graphics Department and the order will be processed as ordered unless you notify us to any changes prior to ship date scheduled. Graphics must be pre-approved in writing via email before printing can take place. Please only approve of your graphic art when you are ready to commit to it's printing, as this approval is final, and not reversible. Approval must be received by 3 PM PST for that business day to count or else approval date will be following business day.
Limitation of Liability
San Diego Sign Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if San Diego Sign Company has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
When placing an order with San Diego Sign Company the customer agrees to the terms or our limited liability, and return and refund policies. San Diego Sign Company's limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold San Diego Sign Company harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. San Diego Sign Company does not refund shipping charges. Customers are responsible for all shipping charges of products. San Diego Sign Company is not responsible for products damaged in shipping, mis or redirected products, or any other circumstances out of San Diego Sign Company's control. A stand or banner may be either refunded or repaired at San Diego Sign Company's discretion, if it is within the return policy time frame.
When it comes to shipping delays we follow UPS rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s control including,but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil,unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions. – International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made.
RETURNS & REFUND POLICY
Credit / Invoicing
Beginning April 1, 2010 all invoices that go beyond terms will accrue monthly finance charges assessed at an annualized rate of 20%. If an invoice goes 60 days beyond terms, it will be submitted to our collections department and the full 20% finance charge will be added to the entire invoice at that time.
Store Credit/Cash Refund Policy
If you have a cash refund this will be issued back in the same manner of payment as we received. For example, if you paid with your credit card we will refund the same credit card, if this option is not available we will be issuing a check.Store credits will expire 120 days after the issue date and have no cash value. Store credits are to be used for the purchase of additional items on our website