Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of San Diego Sign Company. The collective work includes works that are licensed to San Diego Sign Company. Copyright 2003, San Diego Sign Company ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with San Diego Sign Company or purchasing San Diego Sign Company products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with San Diego Sign Company or to purchase San Diego Sign Company products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by San Diego Sign Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of San Diego Sign Company used in the site are trademarks or registered trademarks of San Diego Sign Company
Warranty
 The Wave Pop Up frames, Ready Pop Fabric frames, Silver Step Retractable Banner stands, and Portable Roll Up stands carry a limited life time warranty against manufacture defect. All graphics carry a 1 year limited warranty. All other products carry a 1 year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.

Graphic Approval
Graphic orders will be scheduled to ship by Graphics Department and the order will be processed as ordered unless you notify us to any changes prior to ship date scheduled. Graphics must be pre-approved in writing via email before printing can take place. Please only approve of your graphic art when you are ready to commit to it's printing, as this approval is final, and not reversible. Approval must be received by 3 PM PST for that business day to count or else approval date will be following business day.


Limitation of Liability
San Diego Sign Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if San Diego Sign Company has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
When placing an order with San Diego Sign Company the customer agrees to the terms or our limited liability, and return and refund policies. San Diego Sign Company's limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold San Diego Sign Company harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. San Diego Sign Company does not refund shipping charges. Customers are responsible for all shipping charges of products. San Diego Sign Company is not responsible for products damaged in shipping, mis or redirected products, or any other circumstances out of San Diego Sign Company's control. A stand or banner may be either refunded or repaired at San Diego Sign Company's discretion, if it is within the return policy time frame.
When it comes to shipping delays we follow UPS rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s control including,but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil,unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions. – International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made.


Typographical Errors
In the event that a San Diego Sign Company product is mistakenly listed at an incorrect price, San Diego Sign Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. San Diego Sign Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, San Diego Sign Company shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by San Diego Sign Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
San Diego Sign Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to San Diego Sign Company.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of San Diego Sign Company products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of San Diego Sign Company products) must be commenced within one (1) year after the claim or cause of action arises. San Diego Sign Company's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. San Diego Sign Company may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a San Diego Sign Company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
We reserve the right to refuse service.

Participation Disclaimer
San Diego Sign Company does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, San Diego Sign Company is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, San Diego Sign Company reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to San Diego Sign Company in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless San Diego Sign Company, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. We do not typically sign signature requests for 3rd party agreements, or any type of indemnification agreements anytime before, or during the order process, including during production, in which customers will be responsible for any and all portions of your order that is already in production depending on order status.

RETURNS & REFUND POLICY
If you are not satisfied with your purchase of a product, please call 888-748-7446 for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. Printed graphics are non-refundable due to its custom nature. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.


Credit / Invoicing
Beginning April 1, 2010 all invoices that go beyond terms will accrue monthly finance charges assessed at an annualized rate of 20%. If an invoice goes 60 days beyond terms, it will be submitted to our collections department and the full 20% finance charge will be added to the entire invoice at that time.

Store Credit/Cash Refund Policy
If you have a cash refund this will be issued back in the same manner of payment as we received. For example, if you paid with your credit card we will refund the same credit card, if this option is not available we will be issuing a check.Store credits will expire 120 days after the issue date and have no cash value. Store credits are to be used for the purchase of additional items on our website